Terms & Conditions
- Custom Trophies complies with Australian Consumer Law regarding the sale of our products.
- Should your order sustain any damages during freight please send us a photo via email of the damage within 7 business days of receiving your order and we will replace the damaged product straight away.
- We offer a 100% Money Back guarantee. If you are not 100% happy with your order you can return it (at your expense) within 7 business days of receiving your order and we will replace the goods free of charge or refund your money. Please ensure you send us an email within 3 business days of receiving your order to advise you wish to enact the 100% Money Back Guarantee. Orders must be returned to us within 7 business days to receive a replacement or refund.
- Upon artwork approval and payment of invoice we will dispatch your order within 3-5 business days. Depending on your location we use Australia Post, Fastway Couriers, TNT Couriers. Transit time is between 2-5 days with remote locations being up to 7 days.
- All orders need to be paid for in FULL prior to dispatch.
- All content on this site is the property of Custom Trophies Pty Ltd.