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Terms & Conditions

  1. Custom Trophies complies with Australian Consumer Law regarding the sale of our products.
  2. Should your order sustain any damages during freight please send us a photo via email of the damage within 7 business days of receiving your order and we will replace the damaged product straight away.
  3. We offer a 100% Money Back guarantee. If you are not 100% happy with your order you can return it (at your expense) within 7 business days of receiving your order and we will replace the goods free of charge or refund your money.  Please ensure you send us an email within 3 business days of receiving your order to advise you wish to enact the 100% Money Back Guarantee.  Orders must be returned to us within 7 business days to receive a replacement or refund.
  4. Upon artwork approval and payment of invoice we will dispatch your order within 3-5 business days.  Depending on your location we use Australia Post, Fastway Couriers, TNT Couriers.  Transit time is between 2-5 days with remote locations being up to 7 days.
  5. All orders need to be paid for in FULL prior to dispatch.
  6. All content on this site is the property of Custom Trophies Pty Ltd.

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